Key features of Feature Bundle for Jira Service Management

Meet a features overview in Feature Bundle app and see how the app is capable of improving your Jira service desk.

🔑 What are the key features of Feature Bundle?

Extensions for Jira Service Management you will find in Feature Bundle:

• Customer actions are to allow customers to edit tickets, save tickets as drafts, escalate requests, and approval tickets.

• Announcement banners to keep your customers constantly up-to-date. Set up banner visibility based on request types, project roles, email domain, customer language, and organization.

• Incident banners to create automated incident announcements that are visible until resolution or meeting JQL right from the ticket view.

• Panels with field values on request to give customers helpful information about their tickets and eliminate questions to service desk agents.

• Request Steps to preview the request stage and how much is left to resolution.

Thanks to all these features, you can keep your customers constantly up-to-date and satisfied with customer support. Advanced incident communication is a key to faster resolution and raising CSAT.