About Feature Bundle

Documentation of Feature Bundle for Jira Service Management Cloud

👋 Welcome to Feature Bundle

Feature Bundle app provides more value to all Jira Service Management projects. With three separate features, you can enhance the Customer Portal and give your customers more information on what is going on with their requests.

🔑 What are the key features of Feature Bundle?

Features include:

• Edit Requests to make changes in the requests by customers.

• Announcement banners to limit the visibility of announcements. Set restrictions based on project roles, email domain, customer language, and organization.

• Field values on request to give customers helpful information about their tickets.

• Request Steps to preview stage of the request.

💪 What are the key benefits of using Feature Bundle?

Key benefits of using Feature Bundle include:

• Better informed customers - Target information important to your customers. Create dedicated banners that accurately respond to their needs.

• Improved service agents' work efficiency - Give customers as much information as possible without engaging agents. Presenting information on the Request Details View helps to avoid the constant questioning and exchange of comments.

• Being transparent to your customers - Show them at what stage their request is on the way to find the solution.

🤓 Read more

• Additional information on the requests in Jira Service Management

• How customers can track the progress of requests?

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