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Feature Bundle Cloud
  • About Feature Bundle
    • Key features of Feature Bundle for Jira Service Management
    • Key benefits of using Feature Bundle for Jira Service Management
    • ITSM use cases
      • Allow customers to fix their mistakes by Editing Requests
      • Improved Jira Ticket Tracking: Amazon delivery use case
      • Save request as a Jira draft service ticket
      • Escalation and Jira queue management
      • Dynamic Banners about maintenance or holiday
      • Additional values on the customer portal - incident management
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  1. About Feature Bundle

ITSM use cases

Here you can find examples of implementing Feature Bundle for Jira Service Management in the agents' workflow. Check how you can improve Jira service desk management.

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Last updated 1 year ago

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For more ITSM use cases, explore .

Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents' workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.

ITSM use cases:

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Improved Jira Ticket Tracking: Amazon delivery use case
Save request as draft service ticket – a self-service customer portal
Escalation and queue management
Dynamic Banners about maintenance or holiday
Additional values on the customer portal - incident management