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ITSM use cases

Here you can find examples of implementing Feature Bundle for Jira Service Management in the agents' workflow. Check how you can improve Jira service desk management.

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For more ITSM use cases, explore our free ebookarrow-up-right.

Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents' workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.

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ITSM use cases:

  1. Improved Jira Ticket Tracking: Amazon delivery use case

  2. Save request as draft service ticket – a self-service customer portal

  3. Escalation and queue management

  4. Dynamic Banners about maintenance or holiday

  5. Additional values on the customer portal - incident management

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