Key benefits of using Feature Bundle for Jira Service Management

Create an advanced Jira customer portal with extensions, and improve incident management and communication on the agent-customer line.

💪 What are the key benefits of using Feature Bundle?

Key benefits of using Feature Bundle include:

• Self-service customer portal: Enables users to independently edit their tickets and find answers to their questions or solutions to their problems, reducing reliance on customer service agents.

• Streamlined communication: Minimizes back-and-forth interactions between users and agents by providing clear, easily accessible information, resulting in quicker problem resolution and improved customer satisfaction.

• One source of truth: Better informed customers with all relevant information and resources within the self-service portal, ensuring consistency and accuracy across different channels and reducing confusion or conflicting information.

• Control over chaos: Provides users with a structured and organized environment to navigate through, mitigating overwhelm and frustration often associated with scattered information or unclear processes.

• Time-savings: Saves agents' time by giving customers quick access to the information they need, reducing the need to wait for assistance or search multiple sources for answers.

• Agents' work efficiency: This improves overall operational efficiency, freeing up agents to focus on more complex issues and enhancing the support system's overall productivity.

• Being transparent to your customers: Build trust by openly sharing information and updates with customers through the service desk self-service portal, ensuring clarity and honesty in all interactions.