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Feature Bundle Cloud
Feature Bundle Cloud
  • About Feature Bundle
    • Key features of Feature Bundle for Jira Service Management
    • Key benefits of using Feature Bundle for Jira Service Management
    • ITSM use cases
      • Allow customers to fix their mistakes by Editing Requests
      • Improved Jira Ticket Tracking: Amazon delivery use case
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      • Additional values on the customer portal - incident management
      • Request additional information
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  • Make agents work easier and requests view clearer, by requesting additional information using Customer Actions
  • Why is it worth it?

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  1. About Feature Bundle
  2. ITSM use cases

Request additional information

Sometimes agents need more information, than customer provided, they can request it now and customer will have an opportunity to add it directly to the proper field

PreviousAdditional values on the customer portal - incident managementNext📚 Glossary

Last updated 7 months ago

Was this helpful?

Make agents work easier and requests view clearer, by requesting additional information using Customer Actions

Customers often thinks that they provided everything, that is necessary, but agents needs more information.

Let's get back to our employee Tom, a graphic designer, after getting new laptop he needs some paid software to continue his work. He adds ticket like that and gets response.

He can easily add asset, that will be supported in automation etc. as if he has done that at creating ticket.

Why is it worth it?

  • Keep request clean: Customers are able to provide information without unnecessary comments and they're saved in fields right away.

  • Saves the Agent time: Agents, don't have to manually copy-paste from comments

request steps on the customer portal