Request additional information

Sometimes agents need more information, than customer provided, they can request it now and customer will have an opportunity to add it directly to the proper field

Make agents work easier and requests view clearer, by requesting additional information using Customer Actions

Customers often thinks that they provided everything, that is necessary, but agents needs more information.

Let's get back to our employee Tom, a graphic designer, after getting new laptop he needs some paid software to continue his work. He adds ticket like that and gets response.

He can easily add asset, that will be supported in automation etc. as if he has done that at creating ticket.

Why is it worth it?

• Keep request clean: Customers are able to provide information without unnecessary comments and they're saved in fields right away.

• Saves the Agent time: Agents, don't have to manually copy-paste from comments