Key features of Feature Bundle for Jira Service Management
Meet a features overview in Feature Bundle app and see how the app is capable of improving your Jira service desk.
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Meet a features overview in Feature Bundle app and see how the app is capable of improving your Jira service desk.
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Was this helpful?
Extensions for Jira Service Management you will find in Feature Bundle:
are to allow customers to edit tickets, save tickets as drafts, escalate requests, and approval tickets.
to keep your customers constantly up-to-date. Set up banner visibility based on request types, project roles, email domain, customer language, and organization.
Incident banners to create automated incident announcements that are visible until resolution or meeting JQL right from the ticket view.
to give customers helpful information about their tickets and eliminate questions to service desk agents.
to preview the request stage and how much is left to resolution.
Thanks to all these features, you can keep your customers constantly up-to-date and satisfied with customer support. Advanced incident communication is a key to faster resolution and raising CSAT.