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Feature Bundle Cloud
Feature Bundle Cloud
  • About Feature Bundle
    • Key features of Feature Bundle for Jira Service Management
    • Key benefits of using Feature Bundle for Jira Service Management
    • ITSM use cases
      • Allow customers to fix their mistakes by Editing Requests
      • Improved Jira Ticket Tracking: Amazon delivery use case
      • Save request as a Jira draft service ticket
      • Escalation and Jira queue management
      • Dynamic Banners about maintenance or holiday
      • Additional values on the customer portal - incident management
      • Request additional information
    • 📚 Glossary
    • ITIL VS ITSM
  • USING APP
    • Get started - app configuration 🚀
    • Announcement banners
      • Examples
    • Incident banners
    • Customer Actions
      • Configuration
      • Assets Integration
      • Supported fields
    • Additional fields
    • Request Steps
    • 📚 Featured Articles
    • 💬 FAQ
    • ⭐️ Best Practices
  • SITE ADMINISTRATOR
    • App installation
    • 🔐Security statement
  • 🤝Support
    • Book a free demo 📆
    • Raise a bug 🐞
    • Share your ideas 💡
    • Appsvio website 💻
  • For Solution Partners
    • Partner Portal
    • Our Partners 🫶
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  1. SITE ADMINISTRATOR

Security statement

This security statement applies to the Cloud version of the Feature Bundle

PreviousApp installation

Last updated 8 months ago

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We are committed to improving our security posture. That’s why we created this page to answer basic questions about security in the Feature Bundle app. For company-level security approach, please refer to the .

Architecture

is a 'Connect on Forge' app. It’s written in Java in the backend and React in the front end. The app is hosted on Heroku.

What do the data flows look like?

What do the architectural diagrams look like?

What data does the app process?

The app process user data (accountId, email, locale, etc.), user permissions, organizations information, issue data, Jira configuration (application properties, statuses, roles, workflows), request type information, service desk project information, Insight objects information

What data does the app store, and where?

Each feature proceeds with the data in a different way. We have a list of the features from the app below with comments. All data are stored in the Heroku Postgres in the US region except the Incident Banner data.

Feature

How we process the data

Edit Request

Edited data are transferred from the web browser to our server via HTTPS protocol. Then the app calls Jira REST API to store new values on the issue. We do not store any information during this operation. We only store configuration settings.

Request Steps

We do not store any information when using this feature by customers. We only store configuration settings, including the steps name and description.

Request Details View

We do not store any information when using this feature by customers. We only store configuration settings.

Dynamic announcements

We store the announcements content and the configuration settings. When you delete the announcement, the data are deleted from the app’s database immediately.

Incident Banner

What permission does the app require?

This app requires five permissions:

  • View email addresses of users

  • Administer the host application

  • Administer Jira projects

  • Delete data from the host application

  • Write data to the host application

  • Read data from the host application

Does the app encode all data in transit and at rest?

Yes.

Does the app support data residency?

Does the app have a data retention policy?

Does the app have a data backup policy?

This is the Forge module. We store the content in the .

No. If you are interested in enabling your region, please get in touch with us at

Yes. The data are deleted 90 days after the app is uninstalled or after the first site’s inactivity. More information is available in .

Yes. More information is available in .

Useful links and more information

If you have any questions about the security, e-mail

🔐
support@appsvio.com
Data Retention Policy
Data Backup Policy
Privacy Policy of Appsvio apps
security@appsvio.com
Forge Storage
Trust Center
Feature Bundle