Assets Integration

Enable Insight field edit on the Portal

• Assets in Jira Service Management is a Premium and Enterprise only feature. It's compatible only with company-managed projects. You can read more on the official Atlassian website.

• For all of the procedures described on this page, you must be logged in as a user with the Jira Administrators global permission.

Using this feature, your customers can edit the Assets objects custom field on the customer portal. We respect most of settings configured under this custom field. Asset Custom field have two separate scopes, Filter scope and Filter issue scope, both of them are using AQL and can be binded in AQL filter in our app. Assets AQL values have to be coppied to Custom Field in Edit Request tab in order to work. (As for now we support only Asset custom field)

1. Filter used in "Manufacturer" custom field will provide only objects under the Manufacturer

2. Filter used in "Printers" custom field will provide objects sorted by the previously selected group. In a result user will be able to select object types under the "Models" which are assigneed to specific manufacturer.