Announcement banners

This page describe how to add announcement banner for customers on the Portal.

If you prefer watching, here is a short instructional video 🎥

Dynamic announcements introduce a new approach to customer announcement banners. Create a message that reaches everyone and is sure to be heard.

With an extension for Jira Service Management, you can simultaneously display more than one banner.

The configuration in 4 steps 🐾

1. Choose the best place to display the announcement: Help Center, Customer Portals, Request Forms, Request Details View, Profile, Requests. You can choose more than one portal, request type or form.

2. Schedule: define the time (all the time, on certain days, repetitive, if the conditions are met)

3. Restrict: limit visibility for selected groups (if the conditions are met, which are based on languages, organizations, Jira groups, project roles, and email domains)

4. Create content in Rich Text Editor or HTML. Use colors and backgrounds, add emojis - anything to create an eye-catching announcement on the service desk portal.

You can use one of the examples that we prepared for the HTML banner.

How to add a new banner on the customer portal

Steps 🐾

For all procedures described on the following pages, you must be logged in as a user with the Jira Administrator's global permission.

1. Log in to your Jira instance.

2. Choose the cog icon ⚙️ > Apps

3. Select Feature Bundle > Banners

4. Click Add New Announcement

5. Configure announcement settings by editing the following fields:

   1. Locate: choose the best place to display the announcement (Help Center, Customer Portals, Request Forms, Request Details View, Profile, Requests)

   2. Schedule: Define the time for visibility. Choose all the time, or certain days, or periods. You can also set conditions based on statuses (f.e. when the issue has the status Done, the banners are disabled).

   3. Restrict: limit visibility for selected groups (if the conditions are met, which are based on languages, organizations, Jira groups, project roles, email domains)

   4. Design: use a Rich Text Editor or HTML

   5. Summary: compare the preview with your settings

6. Click Add to save the announcement

Annoucement banner summary

Result 🎉

A new announcement has been added to the list.

You can deactivate them by turning the state of the Active switch on. To remove one, click Delete.

🟢 The banner after saving is published by default ( and marked with green color).

🟡 If the banner expires (i.e., we stop displaying it) or someone wants to hide it from the portal - it changes it status to Disabled (yellow color);

⚫️ An unnecessary banner can be put on Archived - action Archive (grey color), and the banner goes to a separate section, Archived.

Only when the banner is in the Archived section do we have the Delete option - we remove the whole configuration completely without the possibility of reversing it, or we can unarchive it - the Unarchive action - then returns to the Disabled state