Dynamic Banners about maintenance or holiday
Keep your customers up-to-date and inform them in advanced about upcoming events. All of them at once with dynamics banners.
Utilizing a dynamic banner on the customer portal to communicate information about upcoming maintenance or holiday closures enhances customer experience by keeping users informed and minimizing disruptions to their workflow.
The agent's workflow flow in 4 steps – How to inform all customers at once
Sarah is a regular user of our application, and she frequently accesses the customer portal to report issues or seek assistance. As she logs into the portal one morning, she notices a dynamic banner at the top of the page.
The banner prominently displays a notification informing customers about an upcoming maintenance schedule. The message states, "Scheduled Maintenance Notice: Our system will undergo maintenance on [date] from [start time] to [end time]. During this period, access to certain features may be limited. We apologize for any inconvenience."
Sarah appreciates the clarity of the message, which clearly communicates the dates and times of the maintenance window. She finds it helpful to know when she might experience service disruptions in advance.
The banner is scheduled to disappear automatically after the maintenance date. It is visible for all customers at the Help Center, where all request types and details are viewed to ensure they won't be missed.
The Banner was created with HTML and is visible and eye-catching.
The same situation can be about upcoming holidays.
Why is it worth it? – Benefits of dynamics banners
Customer Awareness: The dynamic banner ensures customers know about upcoming maintenance or holiday closures well in advance, reducing surprise and frustration.
Proactive Communication: The company is committed to transparency and customer-centricity by proactively notifying customers.
Mitigated Impact: Customers can plan their activities around maintenance windows or holiday closures, minimizing inconvenience.
Reduced Support Queries: Clear communication via the banner may reduce the influx of support queries related to service disruptions, allowing support teams to focus on urgent issues.
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