Edit Request
This page describe how to edit request by customer on Customer Portal.
This feature resolves Allow Editing of Fields through the Service Desk Request.
The Edit Request allows making changes by customers in their requests on the Customer Portal. It is disabled by default (immediately after app installation). As a Project Administrator, you can enable this option under Project Settings. Go to Configuration to read how to configure it.
Who can edit fields and when?
You can choose in the configuration who can edit fields on the Customer Portal:
Reporter (selected by default)
Request participants
Organizations
For each field, you can put JQL to define whether the field will be editable.
Which Jira fields can be edited?
When this feature is configured for a particular Request Type, the customer has access to the edit dialog where can modify:
Summary (which is always a required option)
Description
Priority
Reporter
Labels
Due Date
Components
User picker custom fields
Multi-user picker custom fields
Text custom fields
Single-select custom fields
Multi-select custom fields
Cascading-select custom fields
Date Picker custom fields
Date Time Picker custom fields
Radio Buttons custom fields
Checkboxes custom fields
Labels custom fields
Numbers custom fields
Fix Version
Affected Version
In order to show fields in "Available fields", assigne them to the selected Request type screens.
Do you need support for more system and custom fields? Let us know via our Customer Portal. We plan to add support for other fields depending on the interest.
How to edit a request?
🐾 Steps
Go to the request which you want to edit
Click the Edit Request link on the right section
Make changes
Click Save
🎉 Result
All changes have been saved.
For Jira users who have access to the issue, a change is visible in the History tab:
If you select the checkbox to enable adding an internal comment after each edit operation, Jira users see an internal comment on the issue:
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