Field values on request

This page describe how to share more issue related information with customers.
The Field values on request feature allows you to share more information with customers. When enabled, the below information will be presented to customers.
  • Assignee
  • Attachments
  • Dates:
    • Created
    • Date picker custom field
    • Date time picker custom field.
    • Resolved
    • Updated
  • Asset Objects
  • Priority
  • Resolution
  • Short text and Paragraph custom fields
  • Single and Multi Select custom fields
  • Linked Issues
Date formats are inherited from the "Look and feel" section in the System settings. You can change the date format there, depending on your needs.

How to enable this feature?

🐾 Steps

  1. 1.
    Choose Projects > service project which you want to configure.
  2. 2.
    Under Project Settings, select Field values on request.
  3. 3.
    Click the toggle.
  4. 4.
    Select Request type (you can also select All request types).
  5. 5.
    Select Fields that will be visible on Customer Portal (Fields must have values to show on Customer Portal).
If you want to display your (or your service agents) profile photo on the Customer Portal, remember to set it as visible to anyone. Otherwise, the portal will show the initials of the name and surname instead of a photo.
Go to Atlassian Account > Profile and visibility. Next to the profile photo under the question Who can see your profile photo?, select Anyone. You can read more about account settings in the Atlassian Documentation