Key features of Feature Bundle for Jira Service Management

Meet a features overview in Feature Bundle app and see how the app is capable of improving your Jira service desk.

🔑 What are the key features of Feature Bundle?

Extensions for Jira Service Management you will find in Feature Bundle:

  • Customer actions are to allow customers to edit tickets, save tickets as drafts, escalate requests, and approval tickets.

  • Announcement banners to keep your customers constantly up-to-date. Set up banner visibility based on request types, project roles, email domain, customer language, and organization.

  • Field values on request to give customers helpful information about their tickets and eliminate questions to service desk agents.

  • Request Steps to preview the request stage and how much is left to resolution.

Thanks to all these features, you can keep your customers constantly up-to-date and satisfied with customer support. Advanced incident communication is a key to faster resolution and raising CSAT.

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