LogoLogo
👉 Get a free ITSM ebook
Custom Fields Suite
Custom Fields Suite
  • About Custom Fields Suite for Jira
    • Main features of cascading field
    • Key benefits of cascading custom field
  • Using app
    • Multilevel Select
      • Use on the create issue view
      • Use on the service desk portal
      • Use saved values in JQL
      • Translate options
      • Gadget on dashboards and filters
      • Import or export options
      • Delete options
      • Use Cases
        • Internal service catalog
        • New hardware request
        • Incident Submission: App name and versions
    • Regex custom field
      • Use Regex on create issue view
      • Use Regex on the service desk portal
      • Use case
        • Phone number validation with Regex
        • Card Number Validation for Delegations
    • Dynamic custom field
      • Use case
        • Calculate total story points
        • Display the number of linked issues
    • ⭐️ Best practices
    • 💬 FAQ
    • 🔐Security statement
    • 🚧Known limitations
    • 📚 Featured articles
  • Integrations
    • Jira REST API integration
    • JSM Automation integration
    • EazyBI reports
    • Migrating from Multi-Level Cascading Select
  • 🤝Support
    • Book a free demo 📆
    • Request a bug 🐞
    • Share your ideas 💡
    • Appsvio website 💻
  • For solution partners
    • Partner Portal
    • Our Partners 🫶
  • OTHER APPS BY APPSVIO 💖
    • Feature Bundle for JSM
    • Issue Templates Agent for Jira
    • Issue Merger for Jira
    • HubSpot CRM Integration for Jira
    • Customer and Organization for JSM
    • Issue Scheduler
    • ITSM Reports
Powered by GitBook

Security

  • Privacy Policy
  • Appsvio Trust Center

appsvio.com © 2025 All rights reserved

On this page

Was this helpful?

Export as PDF
  1. Using app
  2. Multilevel Select
  3. Use Cases

New hardware request

Use cascading custom field to allow your employees select what they exactly need.

The IT department has set up a request type to handle new hardware requests from employees. A custom multilevel select field streamlines the request process, allowing employees to specify the type of hardware they need and the associated specifications.

Workflow:

  • Create a request type "New Hardware Request".

  • Create a custom multilevel select field named "Hardware Request Details.", and add it to the screens and request type.

  • Cascading custom field can look like this:

New Hardware Request

  • Hardware Types

    • Laptops

      • High performance

        • MacBook

          • 14'

          • 16'

          • 18'

        • Dell

          • 14'

          • 16'

          • 18'

        • Standard

          • HP

            • 14'

            • 15'

            • 16'

          • Lenovo

            • 13'

            • 15'

            • 16'

          • Asus

            • 10'

            • 13'

            • 15'

            • 16'

      • Desktops

        • High Performance

        • Standard

        • Compact

      • Monitor

        • 4K

        • Full HD

        • Ultrawide

      • Peripheral

        • Keyboard

          • Wireless

          • Standard

        • Mouse

          • Wireless

          • Ergonomic

          • Standard

        • Headset

        • Docking Station

Example Scenario:

Jane needs a new laptop for remote work. She creates a "New Hardware Request" issue in Jira, selects "Laptop" in the first level of the multilevel select field, and then selects "Lightweight" in the second level. She would like a 16-inch MacBook. She submits the issue for review.

Tom needs an ergonomic mouse for his home office setup. He creates a "New Hardware Request" ticket, selects "Mouse" in the first level of the multilevel select field, and then selects "Ergonomic" in the second level. He submits the issue for review.

Benefits:

  • Efficient Request Process: The multilevel select field allows employees to provide detailed hardware requests in a structured and efficient manner.

  • Clear Specifications: Ensures that the IT department receives all necessary information to fulfill requests accurately.

  • Streamlined Review: IT can easily review and prioritize requests based on detailed specifications, improving response times and satisfaction.

PreviousInternal service catalogNextIncident Submission: App name and versions

Last updated 10 months ago

Was this helpful?