Use Regex on the service desk portal

Discover how to add Regex custom field to request types and use it on the customer portal.

Ensure your customers give you correct data and prevent mistakes and invalid formats. 👇

How to add a Regex custom field to the portal?

Remember to add your Regex custom field to appropriate screens, including those from Jira Service Management, and to request types.

1. Go to the custom fields after choosing Issues in global settings.

2. Find your custom fields and choose Screens and contexts.

3. Add custom fields to the proper service desk project's screens.

4. Now, you have to add the field to the request type in which you would like to use this field. Go to the project settings -> Request types -> Choose the one you need -> and custom field with drag and drop.

5. This field is labeled as hidden—please don't bother. It's a configuration workaround. Also, as a hidden field, custom field names cannot be translated into languages.

This field can't be set as required in the request type configuration.

Result 🎉

Now, you can use the Regex custom field on the portal in the chosen projects.

When customers create tickets, you will quickly validate data in this field.

This custom field always loads at the end of the request form. It is impossible to change its position, regardless of the request form configuration.

Agents see values right in the ticket details in Jira.