💬 FAQ

Here you can find the most frequently asked questions about Custom Fields Suite app.

What custom fields are in this app?

With this app, you can use Mutlilevel Select, Regex (Regular Expression), and Dynamic custom fields.

Is Custom Fields Suite available on Data Center?

No, this app is only for Cloud instances, and it's built with Forge.

Which project are supported in Custom Fields Suite for Jira?

Software, business and service.

What is a multilevel select custom field in Jira?

A multilevel select field is a custom field type in Jira that allows users to make selections across multiple hierarchical levels. For example, selecting an application, its hosting type, and version in a single field.

Is Regex working on customer portal?

Yes, all 3 custom fields can be used on the service desk portal.

How to use Dynamic custom field?

This field is based on Jira Expressions. Read about configuration here.

What kind of field is Regex?

Regex is a text field.

What is a difference between native cascading field in Jira?

With Multilevel Select custom field you can create hierarchy up to 7 levels.

Can I change the options in a Custom Fields Suite field without affecting existing data?

Yes, you can disable options that are no longer needed instead of deleting them. This ensures that existing data remains intact and historical records are not affected.

What should I do if I need different options for different projects?

You can create multiple contexts for a single multilevel select field, allowing different sets of options to be used based on project or issue type. This avoids the need for multiple custom fields.

How Dynamic custom field works?

This custom field can dynamically store values within issue data thanks to Jira Expressions. This means the field is automatically updated when values change, such as story points.

Can I use cascading multilevel select on the service desk portal?

Yes, this app also supports service desk projects.

How can I analyze data collected from multilevel select fields?

This app works also as a gadget. Create a dashboard and display values.

Can I revert a disabled option in a multilevel select field?

Yes, disabled options can be re-enabled if they become relevant again. You can't reverse deleted options.

Is it possible to bulk manage options in a Multilevel Select field?

Yes, you can add options to each level in bulk. Read more here.

What kind of files I need to import configuration?

Prepare a CSV or JSON file.

Can I use JQL to search values?

Yes, you can. Check out JQL formulas here.