LogoLogo
👉 Get a free ITSM ebook
Custom Fields Suite
Custom Fields Suite
  • About Custom Fields Suite for Jira
    • Main features of cascading field
    • Key benefits of cascading custom field
  • Using app
    • Multilevel Select
      • Use on the create issue view
      • Use on the service desk portal
      • Use saved values in JQL
      • Translate options
      • Gadget on dashboards and filters
      • Import or export options
      • Delete options
      • Use Cases
        • Internal service catalog
        • New hardware request
        • Incident Submission: App name and versions
    • Regex custom field
      • Use Regex on create issue view
      • Use Regex on the service desk portal
      • Use case
        • Phone number validation with Regex
        • Card Number Validation for Delegations
    • Dynamic custom field
      • Use case
        • Calculate total story points
        • Display the number of linked issues
    • ⭐️ Best practices
    • 💬 FAQ
    • 🔐Security statement
    • 🚧Known limitations
    • 📚 Featured articles
  • Integrations
    • Jira REST API integration
    • JSM Automation integration
    • EazyBI reports
    • Migrating from Multi-Level Cascading Select
  • 🤝Support
    • Book a free demo 📆
    • Request a bug 🐞
    • Share your ideas 💡
    • Appsvio website 💻
  • For solution partners
    • Partner Portal
    • Our Partners 🫶
  • OTHER APPS BY APPSVIO 💖
    • Feature Bundle for JSM
    • Issue Templates Agent for Jira
    • Issue Merger for Jira
    • HubSpot CRM Integration for Jira
    • Customer and Organization for JSM
    • Issue Scheduler
    • ITSM Reports
Powered by GitBook

Security

  • Privacy Policy
  • Appsvio Trust Center

appsvio.com © 2025 All rights reserved

On this page
  • 👀 Learn with an interactive demo
  • How to create a new multilevel select custom field with options?
  • How to add a Multilevel Select custom field to the project?
  • How to set the field as required?
  • How to add options in bulk?
  • How to reorder options?
  • How to disable the option?

Was this helpful?

Export as PDF
  1. Using app

Multilevel Select

Let's configure multilevel cascading custom field.

PreviousKey benefits of cascading custom fieldNextUse on the create issue view

Last updated 8 months ago

Was this helpful?

For all of the following procedures, you must be logged in as a user with the Jira Administrators .

👀 Learn with an interactive demo

How to create a new multilevel select custom field with options?

🐾 Steps

  1. Go to Issues > Custom fields.

  2. Create a new custom field of type Multilevel Select. You will find it in the advanced section.

  3. Click "Contexts and the default value" next to the custom field that has already been created.

  4. Click Edit custom field config.

  5. Create as many options as you need. Each parent option represents a separate selection.

  6. To create a dependent select, click Options to open and configure a new level.

  7. Click Save to save changes.

  • You can create select deep up to 7 levels.

  • Each option within a level must have a unique name.

  • The option name is not limited to the number of characters.

  • Remember to add this custom field to the screen on which you want to use it.

How to add a Multilevel Select custom field to the project?

a) Company-managed project

To add a custom field in a company-managed project, you can do it from the custom field level with Screens and context and then add or remove the associated screen.

You can get the same result by adding a custom field to the list in Screens options on the left menu in Issue global settings.

⚠️ To add a custom field to the company-managed project, you must be a global admin.

b) Team-managed project

In a team-managed project, go to the project settings -> issue types -> Search for field -> and add a custom field where needed.

⚠️ You can do it as project admin.

👀 Now, create a cascading custom field by yourself with an interactive demo.

Multilevel Select custom field works for every kind of project: business, software, service, company- and team-managed.

How to set the field as required?

If you would like to set this custom field as required on the create issue screen, check this option when setting up options.

  1. Go to Issues > Custom fields.

  2. Find the custom field you want to set as required or create a new one.

  3. Click "Contexts and the default value".

  4. Click Edit custom field config.

  5. In the left corner, there is the Settings drop-down. Choose the Set fields required.

  6. If you mark the checkbox, the user must fill in all selects visible on the dialog.

How to add options in bulk?

⏰ To save time, you can add several options to a level at once.

🐾 Steps

  1. Click Add options in bulk on the level to which you want to add options. Notice that this option adds options to the list; it is not a replacement (it does not remove existing ones).

  2. On the dialog, type in each option in a separate line. Use Enter to jump to the next line. Remember that the option’s name must be unique.

  3. Click Add to add options to the list.

  4. Click Save to save changes in the custom field.

How to reorder options?

You can change the position of options within a level. Hover over the drag-and-drop icon on the left side, grab the option, and move it anywhere. You can also click on the icon above the options and sort them alphabetically. Clicking the icon again will reverse the sort order.

How to disable the option?

If you don't need an option but don't want to lose data already written in issues, disable it. Don't delete it!

🐾 Steps

  1. Go to the option that you want to disable.

  2. Click Disable.

  3. Click Save to save changes in the custom field.

🎉 Result

The disabled option is not available in the user's selection, and neither are its children. However, you can turn it on at any time by clicking Enable.

👉 Next steps

Let's check how to use it on the create issue view and customer portal.

Use on the create issue view
global permission
set-as-required-custom-field
cascading-custom-field-bulk
cascading-custom-filed