LogoLogo
👉 Get a free ITSM ebook
Custom Fields Suite
Custom Fields Suite
  • About Custom Fields Suite for Jira
    • Main features of cascading field
    • Key benefits of cascading custom field
  • Using app
    • Multilevel Select
      • Use on the create issue view
      • Use on the service desk portal
      • Use saved values in JQL
      • Translate options
      • Gadget on dashboards and filters
      • Import or export options
      • Delete options
      • Use Cases
        • Internal service catalog
        • New hardware request
        • Incident Submission: App name and versions
    • Regex custom field
      • Use Regex on create issue view
      • Use Regex on the service desk portal
      • Use case
        • Phone number validation with Regex
        • Card Number Validation for Delegations
    • Dynamic custom field
      • Use case
        • Calculate total story points
        • Display the number of linked issues
    • ⭐️ Best practices
    • 💬 FAQ
    • 🔐Security statement
    • 🚧Known limitations
    • 📚 Featured articles
  • Integrations
    • Jira REST API integration
    • JSM Automation integration
    • EazyBI reports
    • Migrating from Multi-Level Cascading Select
  • 🤝Support
    • Book a free demo 📆
    • Request a bug 🐞
    • Share your ideas 💡
    • Appsvio website 💻
  • For solution partners
    • Partner Portal
    • Our Partners 🫶
  • OTHER APPS BY APPSVIO 💖
    • Feature Bundle for JSM
    • Issue Templates Agent for Jira
    • Issue Merger for Jira
    • HubSpot CRM Integration for Jira
    • Customer and Organization for JSM
    • Issue Scheduler
    • ITSM Reports
Powered by GitBook

Security

  • Privacy Policy
  • Appsvio Trust Center

appsvio.com © 2025 All rights reserved

On this page

Was this helpful?

Export as PDF
  1. Using app
  2. Regex custom field
  3. Use case

Phone number validation with Regex

Read how you can use the Regex custom field on the customer portal using the Jira service desk.

PreviousUse caseNextCard Number Validation for Delegations

Last updated 8 months ago

Was this helpful?

The Jira service desk is used to process orders. A customer support team needs to ensure that customers provide valid US phone numbers when they submit order requests through the Jira Service Management portal. The US phone number format must be +1-212-456-7890

The customer support team wants to avoid invalid data and wrong phone numbers to make sure it won't disrupt the shipping process and take longer.

The regex field is a perfect solution. The admin configures Regex's advanced custom field to accept only US phone numbers, which is the correct form: +1-212-456-7890 (^+1-\d{3}-\d{3}-\d{4}$). This field is required, so the customer has to fill the field.

Customer John wants to order - he filled in all the fields, but the field with the phone number can't be saved because of an invalid format. He notices that he missed one digit. He puts the correct phone number and submits the ticket.

Agents are sure the phone number is correct and can quickly contact John.

regex-phone-number