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Custom Fields Suite
Custom Fields Suite
  • About Custom Fields Suite for Jira
    • Main features of cascading field
    • Key benefits of cascading custom field
  • Using app
    • Multilevel Select
      • Use on the create issue view
      • Use on the service desk portal
      • Use saved values in JQL
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      • Gadget on dashboards and filters
      • Import or export options
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      • Use Cases
        • Internal service catalog
        • New hardware request
        • Incident Submission: App name and versions
    • Regex custom field
      • Use Regex on create issue view
      • Use Regex on the service desk portal
      • Use case
        • Phone number validation with Regex
        • Card Number Validation for Delegations
    • Dynamic custom field
      • Use case
        • Calculate total story points
        • Display the number of linked issues
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    • Migrating from Multi-Level Cascading Select
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  1. Using app
  2. Dynamic custom field
  3. Use case

Display the number of linked issues

Read how you can use the Dynamic custom field on the customer portal to take care of your customer better and improve communication between customers and the organization.

PreviousCalculate total story pointsNext⭐️ Best practices

Last updated 8 months ago

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Agent Phill got a ticket CUS-189 to resolve. He needs to assess its complexity first to know how to approach it. Dynamic field custom fields that count external and internal comments are added in this project screen, so after opening the ticket, he sees that there are 6 externals, and 2 internal comments. Also, the team uses Dynamic field to count attachments and linked issues, so Phill also sees the number of them. Having those numbers, Phill right away knows, that this incident is bigger and it can be global. Hen can immediately judge by the linked issues that it is not a single incident and is more complex, occurring among multiple reporters. It surely can take longer, so Phill can plan more hours to deal with it.

Do you want to display linked issues in the view of request details? We've got you 🙌 .

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