Internal service catalog

Use Multilevel Select in your internal processes to smooth the workflow.

Anne leads an HR team and oversees a project that functions as an internal employee service desk. She wants to create an internal service catalog.

Here's a breakdown of how the cascading select field levels might be structured based on the provided context:

Workflow:

• Anne asked the admin to create a custom multilevel select field named "Service Catalog"

• The Multilevel Select field has levels:

Service Categories

• Technical Support

  • Hardware Issues

    • Laptops

    • Desktops

  • Software Issues

    • Apps Error

      • App XYZ

        • Crashes

        • Features

        • Slow performance

      • App ABC

        • Crashes

        • Features

        • Slow performance

    • Software Installation

  • Network Issues

    • Connectivity Problems

    • VPN Setup

• Project Management

  • Project planning

    • Requirements Gathering

    • Resource Allocation

  • Execution and Monitoring

    • Task Tracking

    • Status Reporting

  • Project Closure

    • Deliverable Handover

    • Post-Implementation Review

• Development Services

  • Web Development

    • Frontend Development

    • Backend Development

  • Mobile App Development

    • iOS Development

    • Android Development

For example, Alice is tester in Technical Support team and works on features in ABC apps. So she chooses Technical Support -> Software Issues -> App ABC -> Features .

Benefits:

• Improved Usability: Users can easily find and select the relevant options without being overwhelmed by numerous fields.

• Enhanced Readability: A single cascading select field with logical groupings makes the form more readable and reduces cognitive load.

• Time Efficiency: Employees save time by quickly locating the necessary options, thus improving productivity and reducing frustration.

• Cost Savings: By streamlining the process, the company reduces the time and resources spent on navigating and filling out complex forms, leading to cost savings.