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Custom Fields Suite
Custom Fields Suite
  • About Custom Fields Suite for Jira
    • Main features of cascading field
    • Key benefits of cascading custom field
  • Using app
    • Multilevel Select
      • Use on the create issue view
      • Use on the service desk portal
      • Use saved values in JQL
      • Translate options
      • Gadget on dashboards and filters
      • Import or export options
      • Delete options
      • Use Cases
        • Internal service catalog
        • New hardware request
        • Incident Submission: App name and versions
    • Regex custom field
      • Use Regex on create issue view
      • Use Regex on the service desk portal
      • Use case
        • Phone number validation with Regex
        • Card Number Validation for Delegations
    • Dynamic custom field
      • Use case
        • Calculate total story points
        • Display the number of linked issues
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  • Integrations
    • Jira REST API integration
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    • Migrating from Multi-Level Cascading Select
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  1. Using app
  2. Multilevel Select
  3. Use Cases

Internal service catalog

Use Multilevel Select in your internal processes to smooth the workflow.

Anne leads an HR team and oversees a project that functions as an internal employee service desk. She wants to create an internal service catalog.

Here's a breakdown of how the cascading select field levels might be structured based on the provided context:

Workflow:

  • Anne asked the admin to create a custom multilevel select field named "Service Catalog"

  • The Multilevel Select field has levels:

Service Categories

  • Technical Support

    • Hardware Issues

      • Laptops

      • Desktops

    • Software Issues

      • Apps Error

        • App XYZ

          • Crashes

          • Features

          • Slow performance

        • App ABC

          • Crashes

          • Features

          • Slow performance

      • Software Installation

    • Network Issues

      • Connectivity Problems

      • VPN Setup

  • Project Management

    • Project planning

      • Requirements Gathering

      • Resource Allocation

    • Execution and Monitoring

      • Task Tracking

      • Status Reporting

    • Project Closure

      • Deliverable Handover

      • Post-Implementation Review

  • Development Services

    • Web Development

      • Frontend Development

      • Backend Development

    • Mobile App Development

      • iOS Development

      • Android Development

For example, Alice is tester in Technical Support team and works on features in ABC apps. So she chooses Technical Support -> Software Issues -> App ABC -> Features .

Benefits:

  • Improved Usability: Users can easily find and select the relevant options without being overwhelmed by numerous fields.

  • Enhanced Readability: A single cascading select field with logical groupings makes the form more readable and reduces cognitive load.

  • Time Efficiency: Employees save time by quickly locating the necessary options, thus improving productivity and reducing frustration.

  • Cost Savings: By streamlining the process, the company reduces the time and resources spent on navigating and filling out complex forms, leading to cost savings.

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Last updated 10 months ago

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