Welcome to Perspective!

We're glad that you're here. We've gathered all of the basic information in this knowledge-base, so that you can easily answer some of the questions that are bothering you or solve some of the issues independently.

If you still need help, we are here for you, right at the Support Center.

How does it work?

The app has been fully integrated within Jira and allows the users to gather attributes regarding a variety of objects in one, digestible space. Thanks to the possibility of modification, the users can adjust the view to their needs and fully customize it. Additionally, for easier access, the selected information can be viewed directly on the Issue View or in the Customer Portal, ensuring the delivery of personalized service.

The app works both in Jira Service Management and Jira projects. It is also compatible with company- and team-managed projects.

What are the benefits?

• Enhanced transparency

• Better collaboration across teams

• Reduction of bottlenecks in release delivery

• Deeper understanding of client’s needs

• Improved SLAs

What are the features?

• General scope of attributes for: Projects, Releases, Components, Customers and Organizations

• 3 ways of data viewing - table, issue/ticket view and customer portal

• Addition of custom attributes to the form

• Possibility of saving a filter view of the table for easier data access and interpretation

• Possibility of making edits directly in the table

• Automated filling of customer data while creating a ticket

• Creation of the pre-filled ticket from the level of table in Customers and Organizations objects

• Import and export of the data for Customers and Organization objects

• Global permissions to browse or edit the data