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We're glad that you're here. We've gathered all of the basic information in this knowledge-base, so that you can easily answer some of the questions that are bothering you or solve some of the issues independently.
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The app has been fully integrated within Jira and allows the users to gather attributes regarding a variety of objects in one, digestible space. Thanks to the possibility of modification, the users can adjust the view to their needs and fully customize it. Additionally, for easier access, the selected information can be viewed directly on the Issue View or in the Customer Portal, ensuring the delivery of personalized service.
The app works both in Jira Service Management and Jira projects. It is also compatible with company- and team-managed projects.
Enhanced transparency
Better collaboration across teams
Reduction of bottlenecks in release delivery
Deeper understanding of client’s needs
Improved SLAs
General scope of attributes for: Projects, Releases, Components, Customers and Organizations
3 ways of data viewing - table, issue/ticket view and customer portal
Addition of custom attributes to the form
Possibility of saving a filter view of the table for easier data access and interpretation
Possibility of making edits directly in the table
Automated filling of customer data while creating a ticket
Creation of the pre-filled ticket from the level of table in Customers and Organizations objects
Import and export of the data for Customers and Organization objects
Global permissions to browse or edit the data