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Perspective
Perspective
  • Welcome to Perspective!
    • Helpful Use Cases
  • Forms and Assets
    • Display Objects
    • Design a Form
      • Supported Fields
    • Views
    • Display Assets
    • Permissions
  • Managing Data
    • Projects
    • Releases
    • Components
    • Customers and Organizations
      • Managing Customer Data - Tutorial
      • Data Provision by Customers
      • Gather Data from Customers
      • Create Issues with Data
      • Post Function - Copy Values
        • Supported Fields for Copying
      • Import and Export Data
      • REST API Authentication and Methods
  • Viewing Data in Issues and Customer Portal
  • Security and other
    • Security Statement
    • FAQs
    • Related Articles
    • Contact our Support
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Security

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  • Appsvio Trust Center

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On this page
  • Architecture
  • How do the data flows look like?
  • How do the architectural diagrams look like?
  • What data does the app process?
  • What data does the app store?
  • Where is the data stored?
  • Which permissions does the app require?
  • Does the app encode all data in transit and at rest?
  • Does the app support data residency?
  • Does the app have a data retention policy?
  • Does the app have a data backup policy?

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  1. Security and other

Security Statement

We hope that we can answer some of your questions regarding security right here.

PreviousViewing Data in Issues and Customer PortalNextFAQs

Last updated 1 month ago

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We are committed to improving our security posture. If you would like to know more about company-level security approach, please refer to the .

Architecture

Perspective is a Connect app. It’s written in Java in the backend and React in the front end. The app is hosted on Heroku. The app also uses ElasticSearch and RabbitMQ Queues to improve overall performance.

How do the data flows look like?

How do the architectural diagrams look like?

What data does the app process?

We process account IDs, e-mail addresses, display name organization memberships and all data defined within the app.

What data does the app store?

The app in the database stores fields created within the app, including the field’s values provided by agents and customers. The app stores the same in the cache as in the database, plus email addresses and display names.

Where is the data stored?

All data are stored in the Heroku Postgres in the US region.

Which permissions does the app require?

This app requires five permissions:

  • Administer the host application

  • Administer Jira projects

  • Delete data from the host application

  • Write data to the host application

  • Read data from the host application

Does the app encode all data in transit and at rest?

Yes.

Does the app support data residency?

Does the app have a data retention policy?

Does the app have a data backup policy?

No. If you are interested in enabling your region, please contact us at

Yes. The data are deleted 90 days after the app is uninstalled or after the first site’s inactivity. More information is available in .

Yes. More information is available in .

Useful links and more information:

If you have any questions about the security, contact us via e-mail .

support@appsvio.com
Data Retention Policy
Data Backup Policy
Privacy Policy of Appsvio apps
security@appsvio.com
Trust Center