Display Assets

Easily display assets connected to your customers - hardware, software, manager and more. All of the information in one space, along with your customers.

The Assets are available only on Jira Service Management Premium and Enterprise plans.

1. Click on the Apps in the top navigation, choose Perspective.

2. Click on App Settings in the left panel.

3. Select Asset Access Token and provide credentials.

4. Go to Forms and add a Asset field.

5. Select Object scheme, provide AQL to select assets to display.

   1. You can use AQL to bind assets with customer account. Read more about binding below.

6. Select Display attributes to show.

7. Save the changes.

Bind by User object

In each asset, you can define attribute of type User. You can make a binding between customer and assets by the AQL below. CurrentUser function will be replaced with the customer account ID.

Holder = currentUser()

Bind by Object

In each asset, you can define attribute of type Object. It's a reference to another object in Assets. You can make a connection between customer and assets by below AQL. CurrentUser function will be replaced with the customer account ID.

Owner.user = currentUser()