Security statement

Information below applies to the Issue Templates Agent for Jira cloud app.

We are committed to improving our security posture. That’s why we created this page to answer basic questions about security in the Issue Templates Agent app.

Since Oct 2023, we've been SOC2 type II compliant to meet the highest and most professional standards.

SOC 2 report is available for all our customers at any time at our Trust Center.

Issue Templates Agent Architecture

Issue Templates Agent is built on the Forge platform. The app connects to Jira using OAuth2. It’s written in React and TypeScript.

What customer data does the app process?

We process accountIds, email addresses, display name.

What data does the app store?

The app stores templates data.

Where are the data stored?

All data are stored on the Atlassian infrastructure. Templates data is stored in Jira (via UIM entities). The app configuration is stored via Forge Storage.

What permission does the app require?

Does the app encode all data in transit and at rest?

Yes.

Does the app support data residency?

No at this moment. Atlassian is working on enabling this for all Forge apps.

Does the app have a data retention policy?

Yes. Upon written request, Appsvio and Atlassian will delete all End User Personal Data (including copies). More information is available in Forge DPA.

Does the app have a data backup policy?

Yes. More information is available in https://www.atlassian.com/trust/security/data-management

If you have any questions about the security, e-mail security@appsvio.com.

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