Schedule Issue Creation

Sometimes you need periodically created issues, where only the date needs to be changed. Example?To-Do Issue that needs to be visible across a variety of departments. The best place for that? Inner Service Desk. There's no reason why you should be burdened with remembering everything, and in such cases you can schedule issue creation with Issue Templates Agent and Jira Automation. The template will be applied and the to-do list will be added to the Customer Portal.

Let's set up a rule based on the To-Do List use case.

How to set it up?

Check out supported Variables!

1. Prepare your template and create an API Token to be used in automation, just like here.

1. Create new automation rule.

2. As a trigger select Scheduled and configure everything as you wish.

To use the template in Service project you need to add any "valid" project to the template. If you only use service projects it's recommended to create unused software project only visible to admins.

1. Change web request body to Custom Data and paste "If you want to create a new issue".

2. In the "issueTypeId" row, replace it with proper issue type.

   1. How to search for issue type?

1. Turn on the rule.

   1. The requests will be raised automatically on Portal on the regular basis, informing everyone about the weekly recurring tasks.