Helpdesk Template

Create thought through issues for the Helpdesk team and let them quickly reach the resolution.

What is a Helpdesk team in IT company?

A Helpdesk team in an IT company is a group of knowledgeable people responsible for providing technical support and assistance within the organization. Helpdesk team ensures that computer systems, software applications, and other technology-related issues are taking care of.

Why use a template?

First and foremost, well-crafted issues significantly speed up Helpdesk issue resolution. Create a template to tell others what data should be insert in task, ans what information Helpdesk team needs to help you. This way your team mates will always know what information put into the Jira ticket to give all relevant data to the Helpdesk.

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Template Example:

This example is about reporting access requirement.

Template name: Access request

Summary: Access request

Template body:

Hello, please provide me an access to [fill with the name od Software].

Type of Access Requested: [bold the right one]

Full Access

Read-Only Access

Custom Access (Specify: ________)

Explain briefly why you need access to it and how it contributes to your role or project:

Write here

You can also define template value for custom fields. Supported custom fields can be found here.