LogoLogo
👉 Get a free ITSM ebook
Issue Templates Agent
Issue Templates Agent
  • Introduction
    • About Issue Templates Agent for Jira
      • Main features of Issue Templates Agent
      • Key benefits of using Issue Templates Agent for Jira
    • Template examples
      • User story template
      • Bug report template
      • Test plan template
      • New employee onboarding template
      • Employee offboarding template
      • Helpdesk template
      • Purchase Request Template
    • 📚 Glossary
  • Using app
    • Get started - app configuration 🚀
    • Create template
      • Create a simple structure with subtasks
      • Create an advanced structure with subtasks
    • Use a template to create issues
      • Use issue templates from issue view
    • Usage in Automation
      • Apply Template on existing issue
      • Create Issues with structure from Template
      • Create new projects with issues
      • Schedule issue creation
    • Manage templates
    • Permissions
    • Draft issue templates
    • Variables
    • Supported fields
    • ⭐️ Best issue templates practises
  • 💬FAQ
  • Featured articles
  • Known limitations
  • Security statement
  • 🤝Support
    • Book a free demo 📅
    • Request a bug 🐞
    • Share your ideas 💡
  • For Solutions Partners
    • Partner Portal
    • Our Partners 🫶
Powered by GitBook

Security

  • Privacy Policy
  • Appsvio Trust Center

appsvio.com © 2025 All rights reserved

On this page
  • What is a Helpdesk team in IT company?
  • Jira issue templates for reporting issues to the Helpdesk
  • How to create Jira issue template for Helpdesk tickets?

Was this helpful?

Export as PDF
  1. Introduction
  2. Template examples

Helpdesk template

We introduce an example of Jira issue template that can be used in creating issues for Helpdesk team.

What is a Helpdesk team in IT company?

A Helpdesk team in an IT company is a group of IT knowledgeable people responsible for providing technical support and assistance within the organization. Helpdesk team ensures that computer systems, software applications, and other technology-related issues are taking care of.

Jira issue templates for reporting issues to the Helpdesk

Speed up Helpdesk issue resolution with well-crated Jira issues. Create a template to tell others what data should be insert in task, ans what information Helpdesk team needs to help you. This way your team mates will always know what information put into the Jira ticket to give all relevant data to the Helpdesk.

How to create Jira issue template for Helpdesk tickets?

Fell free to copy our idea for this issue template 🤗 This one is about reporting access requirement.


Template name: Access request

Summary: Access request

Template body:

Hello, please provide me an access to [fill with the name od Software].

Type of Access Requested: [bold the right one]

Full Access

Read-Only Access

Custom Access (Specify: ________)

Explain briefly why you need access to it and how it contributes to your role or project:

Write here


PreviousEmployee offboarding templateNextPurchase Request Template

Last updated 1 year ago

Was this helpful?

You can also define template value for custom fields. Supported custom fields can be found .

here
helpdesk jira issue template