➡️About Feature Bundle
Documentation of Feature Bundle for Jira Service Management Data Center
👋 Welcome to Feature Bundle
Feature Bundle app provides more value to all Jira Service Management projects. With three separate features, you can enhance the Customer Portal and give your customers more information on what is going on with their requests.
🔑 What are the key features of Feature Bundle?
Features include:
Possibility to restrict who has got access to Customer Portal and Request Types
Announcement banners to limit the visibility of announcements. Set restrictions based on project roles, email domain, customer language, and organization.
Request View Enhancer to give customers helpful information about their tickets.
Log work on the service issues for non-agents
Quicker and easier service project configuration thanks to export/import Request Types
Small useful improvements for Jira administrators, such as renaming SLAs or bulk adding holidays
💪 What are the key benefits of using Feature Bundle?
Key benefits of using Feature Bundle include:
Better informed customers - Target information important to your customers. Create dedicated banners that accurately respond to their needs.
Improved service agents' work efficiency - Give customers as much information as possible without engaging agents. Presenting information on the Request Details View helps to avoid the constant questioning and exchange of comments.
Full control by project administrators - Define what portals and request types are available in a given context. Schedule the display of request types or control the visibility based on groups, roles, organizations, or even JQL.
Smoother managing service elements - Give your administrators a set of utils that help them in daily work. Small but powerful options, such as change the name of SLA or bulk updating SLA calendars to add new holidays.
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