Request View Enhancer
Share more issue-related information with customers than is natively possible. Why? To avoid spare questions, let your agents focus on resolution and ensure customer satisfaction.
Last updated
Was this helpful?
Share more issue-related information with customers than is natively possible. Why? To avoid spare questions, let your agents focus on resolution and ensure customer satisfaction.
Last updated
Was this helpful?
The Request View Enhancer allows you to share more information about the ticket with customers. For each service desk project, you can decide if you want to display the following elements:
Assignee
Dates: Created, Updated, Resolved
Time in the current status
Position in queue and queue size
Sub-tasks with fixed details: Issue Key, Summary, Status, Priority
Times: current user’s time and assignee’s time
Links to external sources
Customer satisfaction feedback
Log in to your Jira instance
Choose Projects > service project which you want to configure
Under Project settings, select Feature Bundle > Request View Enhancer
By clicking on elements, define which of them you want to display for customers. Strikethrough name means that the element will be hidden.
With the toggle a the bottom you can also switch on customer satisfaction feedback.
The chosen elements are displayed in the Request Detail View.
