Time Tracking for non-agents
Time tracking for non-angents is one of the Jira Service Management extrensions for Jira Service Management. Check out how to enable it for all users with Browse permission on JSM projects.
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Time tracking for non-angents is one of the Jira Service Management extrensions for Jira Service Management. Check out how to enable it for all users with Browse permission on JSM projects.
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Unlike the standard configuration in Jira Service Desk, our app enables simple time tracking for non-agent users. It allows them to log their work on service desk issues, for example, developers who rather aren't Jira Service Desk agents but spend a lot of time investigating a problem.
A non-agent user can log work (Time Spent), select Date Started, and type a Work Description (optional field).
This feature doesn't allow to log work within the Tempo app.
For all of the following procedures, you must be logged in as a user with the Jira Administrator's .
Log in to your Jira instance
Choose cog icon ⚙️ > Manage Apps
Select Feature Bundle > Utils
Select Time Tracking
Set the state of Enable for non-agent users to switch to ON
Simple Time Tracking has been enabled. When non-agent users are on the issue, Log Work is available under the Summary.