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Feature Bundle Data Center
Feature Bundle Data Center
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      • Amazon delivery use case: Improved Jira Ticket Tracking
      • Enriched customer portal: additional values in the incident management process
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  1. About Feature Bundle

ITSM use cases

PreviousITSM vs ITILNextAmazon delivery use case: Improved Jira Ticket Tracking

Last updated 11 months ago

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For more ITSM use cases, explore .

Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents' workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.

ITSM use cases:

  • Discover how you can improve Jira ticket tracking.

  • Additional values in the incident management process.

  • Request types are visible only for some groups to avoid tickets in the wrong queues.

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Amazon delivery use case:
Enriched customer portal:
Request types for internal uses: