ITSM use cases
Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents' workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.
ITSM use cases:
Amazon delivery use case: Discover how you can improve Jira ticket tracking.
Enriched customer portal: Additional values in the incident management process.
Request types for internal uses: Request types are visible only for some groups to avoid tickets in the wrong queues.
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