Known limitations

Check what limitations currently exist in Issue Templates Agent for Jira.

Issue Templates Agent for Jira is constantly developed. We try to make all of your requests happen 😊

As of today (Jan 2024), we know several limitations related to this app.

• You can't use our app on the Customer Portal. We're waiting to add support for Jira Service Management.

• Templates can be configured and applied only for company-managed software and business projects.

• The list of supported fields is limited.

• Support for Fix Version: If you have a version in the template which is archived, the Template can't be applied on the Create issue screen. You have to go to the template configuration and remove this version.

• Support for Component: If you have a component in the template which is removed from project, the Template can't be applied on the Create issue screen. You have to go to the template configuration and remove this component.

💡 Workaround for Parent field

Currently, the "Parent" field is not supported in the Create issue process from the template. Therefore, this field cannot be selected when configuring the Parent template.

Workaround: As a workaround, you can use an automation rule. After creating an issue, the rule can check the Template field and, depending on the configuration, trigger an edit of the Parent field on that issue, inserting the issue key of an existing task that is to be the parent.

The rule is configured as here:

This will work for both software and business projects.

Our app doesn't meet your expectations 100%? Are you missing any functionality? The Issue Templates Agent for Jira is constantly being developed, so we will be happy to learn about your needs and implement new features for our product. Contact us via our customer portal.