Security Statement

We cherish security as much as any user. You can find useful details below.

For company-level security approach, please refer to the Trust Center.

Architecture

Incident Manager for Jira is a 'Connect on Forge' app. It’s written in Java in the backend and React in the front end. The Connect aspects of the app are hosted on Heroku.

What do the data flows look like?

What do the architectural diagrams look like?

What data does the app process?

The app process issue data, project configuration (properties, Jira global configuration (statues, links, workflows, etc.), user permissions, service desk information, request information (request participant).

What data does the app store and where?

The app stores app data (settings, presets, Auto-merge rules), merge history (date, issue keys, merged fields, excluding values). No issue data is stored on the app database. All data are stored in the Heroku Postgres in the US region.

What permissions does the app require?

This app requires six permissions:

• Act on a user's behalf, even when the user is offline

• Administer the host application

• Administer Jira projects

• Delete data from the host application

• Write data to the host application

• Read data from the host application

• Manage Jira configuration

• Read Jira issue

• Read and write Jira work

• Read Jira users

• Manage service desk customers

Does the app encode all data in transit and at rest?

Yes.

Does the app support data residency?

No. If you are interested in enabling your region, please get in touch with us at [email protected]

Does the app have a data retention policy?

Yes. The data, which is in Connect, is deleted 90 days after the app is uninstalled or after the first site’s inactivity. For now, the Forge data is not yet stored. However, in the future, it will be deleted after 28 days from de-installation date, as per Atlassian policy. More information is available in Data Retention Policy.

Does the app have a data backup policy?

Yes. More information is available in Data Backup Policy.

Useful links and more information: Privacy Policy of Appsvio apps

If you have any questions about the security, e-mail [email protected]

List of features and their platforms

Feature	Details
Manual issue merge	based in Connect
Auto-merge	based in Connect
Merge with Rovo	based in Forge
Bulk actions	based in Connect
Bulk comments	based in Forge
Next comments synchronization	based in Connect
Synchronize comments	based in Connect
Incident Insights Panel	UI is based inn Forge, however the configuration is in Connect