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ITSM Reports
ITSM Reports
  • introduction
    • About ITSM Reports
  • JSM Reports
    • Assignee - Average CSAT
    • SLA - % Met
    • Request distribution
    • Request channel type
    • Organization size
  • Assets reports
    • Assets Structure
  • Security statement
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  • 🔑 What this report is about?
  • # How this report is calculated?
  • 🔑 How to run the report?

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  1. JSM Reports

Request channel type

PreviousRequest distributionNextOrganization size

Last updated 1 year ago

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🔑 What this report is about?

This raport displays from what source the tickets come.

# How this report is calculated?

Tickets are grouped by .

🔑 How to run the report?

This report is available as a native Jira Gadget and can be displayed on any Jira Dashboard.

🐾 Steps

  1. Go to the Dashboard you want to add a report on.

  2. Click on the Edit button to add new gadget.

  3. From the list on the right, choose Request Channel Type and click Add.

  4. Configure the gadget and click Generate chart.

  5. Save the changes on the Dashboard and enjoy the report!

👀 Example

channel type