About ITSM Reports
Documentation of ITSM Reports - Charts, Graphs and Dashboard Gadgets for Jira Service Management
Welcome to ITSM Reports đź‘‹
This app provides you a powerful service desk report that supports you in business decision-making and monitors your team's performance.
🔑 Key features
Features included:
Assignee - Average CSAT – to monitor customer satisfaction rate and analyze agents' performance.
SLA - % Met – to gain insights into your team workflow and eliminate bottlenecks.
Request distribution - displays when tickets are created during the day. It can help to allocate agents more efficiently.
Request channel type - displays from what source the tickets come.
Organization size - displays the distribution of customer counts by organization.
Assets Structure – to watch how assets are distributed.
🚀 What are the main benefits of using ITSM reports?
Unique service desk data for supporting business decisions
Easy to analyze charts and diagrams in native Jira dashboards, so no extra configurations
Agents’ scoring that leads to improved customer support and your team results,
Better insights on your team performance, even in many projects
Time efficiency with already analyzed and ready-to-present data at hand
Eliminating bottlenecks and workflow issues
Your feedback is really important to us ❤️
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