About ITSM Reports
Documentation of ITSM Reports - Charts, Graphs and Dashboard Gadgets for Jira Service Management
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ITSM Reports
Documentation of ITSM Reports - Charts, Graphs and Dashboard Gadgets for Jira Service Management
Last updated
Was this helpful?
This app provides you a powerful service desk report that supports you in business decision-making and monitors your team's performance.
Features included:
– to monitor customer satisfaction rate and analyze agents' performance.
– to gain insights into your team workflow and eliminate bottlenecks.
- displays when tickets are created during the day. It can help to allocate agents more efficiently.
- displays from what source the tickets come.
- displays the distribution of customer counts by organization.
– to watch how assets are distributed.
Unique service desk data for supporting business decisions
Easy to analyze charts and diagrams in native Jira dashboards, so no extra configurations
Agents’ scoring that leads to improved customer support and your team results,
Better insights on your team performance, even in many projects
Time efficiency with already analyzed and ready-to-present data at hand
Eliminating bottlenecks and workflow issues