Time Tracking for non-agents
This page describe how to enable time tracking for all users with Browse permission on JSM projects.
Unlike standard configuration in Jira Service Desk, with our app you can enable simple Time Tracking for non-agent users. It allows them to log their work on service desk issues, for example: developers who rather aren't Jira Service Desk agents but they spend a lot of time to investigate a problem.
A non-agent user can log work (Time Spent), select Date Started and type a Work Description (optional field).
The following conditions must be met for this feature to work properly:
Default Time Tracking in Jira is enabled. You can check it in the Administration > Issues > Issue Features: Time Tracking.
A non-agent user has a Browse Project permission to the particular service desk project.
The Work On Issues permission is not respected. Moreover, non-agent user is not able to edit or delete any worklogs.
This feature doesn't allow to log work within Tempo app.
How to enable Time Tracking?
Steps
For all of the following procedures, you must be logged in as a user with the Jira Administrators global permission.
Log in to your Jira instance
Choose cog icon ⚙️ > Manage Apps
Select Feature Bundle > Utils
Select Time Tracking
Set the state of Enable for non-agent users switch to ON
Result
The simple Time Tracking has been enabled. When non-agent user is on the issue, the option Log Work is available under the Summary.
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