ITSM use cases
For more ITSM use cases, explore our free ebook.
Incident management is an extensive process where even the smallest improvement in the workflow can impact resolution time. Read real-market use cases of Feature Bundle in agents' workspaces and learn how to create an advanced customer portal for customer satisfaction and agent efficiency.
ITSM use cases:
Amazon delivery use case: Discover how you can improve Jira ticket tracking.
Enriched customer portal: Additional values in the incident management process.
Request types for internal uses: Request types are visible only for some groups to avoid tickets in the wrong queues.
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