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Service Pack Data Center
Service Pack Data Center
  • About Service Pack (Issue Merger)
  • MERGE ISSUES
    • Manual merge
      • Sync next comments
      • Merge History
    • Automation
      • Triggers
      • Conditions
      • Actions
  • CONFIGURATION
    • Global settings
    • Presets
    • Project settings
  • Supported fields and custom fields
  • 🤝Support
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    • Raise a request or bug
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Supported fields and custom fields

This page shows what fields and custom fields are supported in Issue Merger app.

Difference between Replace and Append

Replace removes the old value and save a value taken from the source issue. Append adds selection to existing value (if possible).

System fields

Name

Type

Assignee

Attachments

Append

Comments

Append

Description

Specified format

Due date

Issue links

Labels

Append and Replace

Priority

Reporter

Security

Subtasks

Summary

Votes

Append and Replace

Watchers

Append and Replace

Worklog

Custom fields

Name or type

Radio buttons

Single, Multi and Checkbox Select

Single and Multiline text field

Jira Software

Name

Epic color

Epic link

Epic name

Epic status

Development

Sprint

Rank

Story points

Jira Service Management

Name

Approvals

Approvers

Customer Request Type

Organizations

Request

Satisfaction

Satisfaction date

Time to first response

Time to resolution

Request Participants

Append and Replace

Customer Request Type

  • Merge comments into public

  • Add reporter to the participants list

PreviousProject settings

Last updated 2 years ago

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Don’t you see an interesting field / custom field on the list? and we’ll add support (if it’s technically possible).

Also, there are two options in the connected with Jira Service Management:

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Global Configuration