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The app has been fully integrated within Jira and allows the users to gather attributes regarding a variety of objects in one, digestible space. Thanks to the possibility of modification, the users can adjust the view to their needs and fully customize it. Additionally, for easier access, the selected information can be viewed directly on the Issue View or in the Customer Portal, ensuring the delivery of personalized service.
The app works both in Jira Service Management and Jira projects. It is also compatible with company- and team-managed projects.
Enhanced transparency
Better collaboration across teams
Reduction of bottlenecks in release delivery
Deeper understanding of client’s needs
General scope of attributes for: Projects, Releases, Components, Customers and Organizations
3 ways of data viewing - table, issue/ticket view and customer portal
Addition of custom attributes to the form
Possibility of saving a filter view of the table for easier data access and interpretation
Possibility of making edits directly in the table
Automated filling of customer data while creating a ticket
Creation of the pre-filled ticket from the level of table in Customers and Organizations objects
Import and export of the data for Customers and Organization objects
Global permissions to browse or edit the data
When does gaining perspective come in handy? Below, we provide you with couple examples.
Use the add-on's features to gain instant access to customer context directly within Jira. By collecting and storing relevant customer data in a centralized view, support teams can quickly understand the customer's environment, previous interactions, and current issues. Ensure tailored service, resulting in faster issue resolution and improved customer satisfaction.
In project management, there's no time to lose track of any plans and responsibilities. Thanks to a better project, component and release oversight, managers can easily track progress and make sure that team's actions align with set goals. With an organized and transparent database, staying ahead of risks is not as difficult anymore.
Complex release cycles can get better of any team-member. By collecting critical information, such as "Release Date" or "Release Status", in a simple format, gaining a comprehensive view of the requirements and priorities becomes a child's play. As teams filter the releases and adjust their views, the coordination between them gets smoother, bottlenecks are reduced and the release plans get even more strategic.
Sometimes, the fast-paced work is any team's enemy. Losing track of who is responsible for a specific project, release or components, along with the following search of contact point, slows everyone down and makes them lose momentum. The add-on allows the users to clearly define the 'Owners', or any other custom fields needed. The possibility of setting up views and filters, ensures that the communication between team-members and accountability are a piece of cake.