Improve data organizations, customer support, and internal workflows with advanced custom field.
Effortless Configuration
Easy setup of multilevel select custom fields with default values. Options for each level can be loaded in bulk, saving time and reducing setup complexity. Import and export configuration options streamline the setup process across different instances.
Improved Customer Service
Allows customers to specify their needs more accurately with a detailed hierarchy. Gain better-defined data in tickets by leveraging cascading fields, Regex validation, and Dynamic custom fields for enhanced input accuracy and dynamic responses.
Flexible Data Management
Custom fields can be filled in during issue creation and edited later, like any standard Jira custom field. Values can be presented and managed on the issue screen for easy reference and modification. Dynamic custom field ensures dynamic field content, while Regex provides input validation.
Comprehensive Data Handling with Custom Fields Suite for Jira
With Custom Fields Suite for Jira and expanded cascading fields, you gain better-defined values from customers and team workers, and can manage data more efficiently. This integration ensures that your fields are structured, validated, and dynamic, enhancing both data entry and management processes.
Explore the main features of Custom Fields Suite for Jira and discover how advanced cascading custom field can be a game-changer.
Cascading custom field up to 7️⃣ levels and use it when creating an issue.
Set up the Multilevel Select custom field with default values and add it to the issue scheme. Define a hierarchy of up to 7 levels and use it like any other custom field in Jira on the create issue screen.
Regex custom field to validate data
Regular Expression custom fields allow you to validate a field value format. You can only fill this field with format requirements specified in the custom field configuration.
Dynamic custom field
Enhance your workflow and customer support with Dynamic custom fields using Jira Expression to get specific values. They are used for dynamic calculations, validations, and defining custom field behavior based on the context of issues or projects.
Use all three custom fields on the service desk portal.
Expand the customer service experience and add a cascading custom field to the ticket creation process. Add to the request types Regex to validate the exact data you need, and show customers automated data with Dynamic custom field.
Use bulk filling levels in the cascading field when there are many options.
Don't worry about complicated field setup. Load options for each level in bulk to save time.
Import/export configuration options from cascading custom field.
You can import options you want to configure in cascading from the file to save time and not do it manually. Export other configurations when, for example, you are doing it on a test instance.
Enhance reporting of values from cascading custom field.
Multilevel Select works as a gadget on the dashboard. A gadget working on the native dashboard collects values of each Multilevel Select field, giving a clear view of the results of a particular custom field.
Integration with eazyBI reports.
Our custom fields are also compatible with eazyBI reports.
Hello 👋 This is the documentation for Custom Fields Suite for Jira - the app with advanced custom fields: cascading up to 7 levels, Regular Expressions (Regex), and Dynamic custom field.
Custom fields in Jira are user-defined attributes that can be added to issues to capture specific information beyond the default fields provided by Jira. Custom fields allow organizations to tailor Jira to their unique workflows and data requirements. They can be of various types, such as text, date, number, user picker, and more, enabling teams to collect and track information pertinent to their processes, projects, and reporting needs.
A cascading field in Jira allows users to select values hierarchically. This is often used to categorize issues with a multi-level classification system. For instance, selecting a value in the primary dropdown (e.g., "Hardware") might determine the available options in the secondary dropdown (e.g., "Laptop," "Desktop," "Printer"), thereby helping users provide more specific and structured information about an issue.
💡 With Custom Fields Suite for Jira, you can create up to 7 levels of cascading fields and implement them on the service desk portal.
The regular Expression field in Jira allows text validation in a specific, wanted format. For example, the Card number Regex custom field will accept only 16 digits. Another way is that it will show that the format does not match the requirements.
The Dynamic custom field (Jira Expressions) is a read-only field that customizes how fields behave in Jira. For example, this custom field can use other issue properties to show its value, such as the number of linked issues. This custom field inserts or counts values from current Jira issues.
💡Dynamic custom field is only read-only: in Jira issues and on the customer portal.
Introducing a free ITSM e-book with the most common use cases, proven strategies, and practical flows for agents inside!
The Custom Fields Suite for Jira app provides three advanced and non-standard custom fields that drive business logic and improve workflow.
Multilevel select: create cascading field up to 7 levels
Regex: validate a specific format in the field
Dynamic custom field: show values form other fields validated with syntax
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