New hardware request

Use cascading custom field to allow your employees select what they exactly need.

The IT department has set up a request type to handle new hardware requests from employees. A custom multilevel select field streamlines the request process, allowing employees to specify the type of hardware they need and the associated specifications.

Workflow:

• Create a request type "New Hardware Request".

• Create a custom multilevel select field named "Hardware Request Details.", and add it to the screens and request type.

• Cascading custom field can look like this:

New Hardware Request

• Hardware Types

  • Laptops

    • High performance

      • MacBook

        • 14'

        • 16'

        • 18'

      • Dell

        • 14'

        • 16'

        • 18'

      • Standard

        • HP

          • 14'

          • 15'

          • 16'

        • Lenovo

          • 13'

          • 15'

          • 16'

        • Asus

          • 10'

          • 13'

          • 15'

          • 16'

    • Desktops

      • High Performance

      • Standard

      • Compact

    • Monitor

      • 4K

      • Full HD

      • Ultrawide

    • Peripheral

      • Keyboard

        • Wireless

        • Standard

      • Mouse

        • Wireless

        • Ergonomic

        • Standard

      • Headset

      • Docking Station

Example Scenario:

Jane needs a new laptop for remote work. She creates a "New Hardware Request" issue in Jira, selects "Laptop" in the first level of the multilevel select field, and then selects "Lightweight" in the second level. She would like a 16-inch MacBook. She submits the issue for review.

Tom needs an ergonomic mouse for his home office setup. He creates a "New Hardware Request" ticket, selects "Mouse" in the first level of the multilevel select field, and then selects "Ergonomic" in the second level. He submits the issue for review.

Benefits:

• Efficient Request Process: The multilevel select field allows employees to provide detailed hardware requests in a structured and efficient manner.

• Clear Specifications: Ensures that the IT department receives all necessary information to fulfill requests accurately.

• Streamlined Review: IT can easily review and prioritize requests based on detailed specifications, improving response times and satisfaction.