Internal service catalog
Use Multilevel Select in your internal processes to smooth the workflow.
Anne leads an HR team and oversees a project that functions as an internal employee service desk. She wants to create an internal service catalog.
Here's a breakdown of how the cascading select field levels might be structured based on the provided context:
Workflow:
Anne asked the admin to create a custom multilevel select field named "Service Catalog"
The Multilevel Select field has levels:
Service Categories
Technical Support
Hardware Issues
Laptops
Desktops
Software Issues
Apps Error
App XYZ
Crashes
Features
Slow performance
App ABC
Crashes
Features
Slow performance
Software Installation
Network Issues
Connectivity Problems
VPN Setup
Project Management
Project planning
Requirements Gathering
Resource Allocation
Execution and Monitoring
Task Tracking
Status Reporting
Project Closure
Deliverable Handover
Post-Implementation Review
Development Services
Web Development
Frontend Development
Backend Development
Mobile App Development
iOS Development
Android Development
For example, Alice is tester in Technical Support team and works on features in ABC apps. So she chooses Technical Support -> Software Issues -> App ABC -> Features .
Benefits:
Improved Usability: Users can easily find and select the relevant options without being overwhelmed by numerous fields.
Enhanced Readability: A single cascading select field with logical groupings makes the form more readable and reduces cognitive load.
Time Efficiency: Employees save time by quickly locating the necessary options, thus improving productivity and reducing frustration.
Cost Savings: By streamlining the process, the company reduces the time and resources spent on navigating and filling out complex forms, leading to cost savings.
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