Request View Enhancer
This page describe how to share more issue related information with customers.
The Request View Enhancer allows you to share more information with customers. For each service desk project, you can decide if you want to display the following elements:
Assignee
Dates: Created, Updated, Resolved
Time in the current status
Position in queue and queue size
Sub-tasks with fixed details: Issue Key, Summary, Status, Priority
Times: current user’s time and assignee’s time
Links to external sources
This feature is compatible with Refined for Jira | Sites & Themes.
How to set a configuration?
Steps
Log in to your Jira instance
Choose Projects > service project which you want to configure
Under Project settings, select Feature Bundle > Request View Enhancer
By clicking on elements, define which of them do you want to display for customers. Strikethrough name means that the element will be hidden
Result
The chosen elements have been displayed on the Request Detail View.
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