Request View Enhancer

Share more issue-related information with customers than is natively possible. Why? To avoid spare questions, let your agents focus on resolution and ensure customer satisfaction.

The Request View Enhancer allows you to share more information about the ticket with customers. For each service desk project, you can decide if you want to display the following elements:

  • Assignee

  • Dates: Created, Updated, Resolved

  • Time in the current status

  • Position in queue and queue size

  • Sub-tasks with fixed details: Issue Key, Summary, Status, Priority

  • Times: current user’s time and assignee’s time

  • Links to external sources

  • Customer satisfaction feedback

This feature is compatible with Refined for Jira | Sites & Themes.

How to set a configuration?

Steps 🐾

  1. Log in to your Jira instance

  2. Choose Projects > service project which you want to configure

  3. Under Project settings, select Feature Bundle > Request View Enhancer

  4. By clicking on elements, define which of them you want to display for customers. Strikethrough name means that the element will be hidden.

  1. With the toggle a the bottom you can also switch on customer satisfaction feedback.

Result πŸŽ‰

The chosen elements are displayed in the Request Detail View.

Last updated