Announcements

This page describe how to add announcement banner for customers on the Portal.

The announcements are a useful way to give your customers important information. They allow you to post messages about anything you need, such as operating hours, a system outage, or upcoming events.

The places within Jira Service Desk that you can add an announcement:

• Help Center

• specific Customer portal (everywhere or on the specific Request Types - Request Form and Request Detail View)

• Unlike standard announcements in Jira Service Desk, with our app you can display more than one announcement on the page.

• Our app doesn’t overwrite standard announcements - our customizable announcements are displayed under the standard one.

How to create an announcement?

Steps

For all of the following procedures, you must be logged in as a user with the Jira Administrators global permission.

1. Log in to your Jira instance

2. Choose cog icon ⚙️ > Manage Apps

3. Select Feature Bundle > Announcements

4. Click Add

5. Configure announcement settings by editing the following fields:

   1. Location: Select the place where the announcement will be displayed. You can select from two options: Help Center and Customer Portal. In case of Customer Portal, you have to also select project and request types. If you leave Request Types field empty, the announcement is displayed for all Request Types.

   2. Content: Type Title (for example: Support Hours - Christmas time) and Message (for example: Dear Customers, The Support Team will be out of office from 20th December to 3rd of January. We are sorry for any inconveniences.) which you want to display for customers. These fields support HTML.

   3. Scheduling: Select Start date (in the following format: yyyy-mm-dd). Additonally, you have to define a day when you want to stop displaying announcement for customers. Two options are available:

      1. Select Stop date (in the following format: yyyy-mm-dd). OR

      2. Set the state of Stop condition switch to on. After that, select Issue Key of existing issue and Status. If the issue reaches selected status (for example: Service request will reach Done), the announcement is hidden.

6. Click Add to save the announcement

Result

A new announcement has been added to the list. You can deactivate them by setting the state of Active switch to off. To remove one, click Delete.