Key features of Feature Bundle for Jira Service Management

What are the key features of Feature Bundle for Jira Service Management?

Explore the extensions for Jira Service Management available in Feature Bundle:

• Edit Requests: Empower users to customize request details effortlessly, enhancing communication and clarity.
• Hide Requests types from Portal: Possibility to restrict who has access to Jira customer portal and Request Types.
• Request View Enhancer: Elevate the request viewing experience with enhanced data about requests, ensuring optimal clarity and understanding.
• Log work: on the service issues for non-agents.
• Announcement banners: Create an announcement on the Help Center or on the particular Customer Portal based on ticket status or dates.
• Quicker and easier service project configuration thanks to export/import Request Types and configuration overview.
• Small but mighty improvements for Jira administrators, such as renaming SLAs or bulk adding holidays.

With these diverse features, you can ensure seamless communication, streamlined processes, and heightened satisfaction for both customers and support teams. Advanced incident management and communication are essential for quicker resolutions and improved CSAT scores.