Allow customers to fix their mistakes by Editing Requests

Give your customers Request edit option with just one button

Customers are humans like us, so they also sometimes make mistakes. Let’s give them opportunity to fix it!

For instance, an employee like John, an admin of his Jira instance faces issues with our App update and needs to provide a key. However, when he was typing it, he was really busy and misspelled it.

With our edit request he can change it, without creating any unnecessary comments.

The agent’s workflow - 4 steps you should take

1. Admin Eve prepares Customers action screen in Feature Bundle configuration. She names it Edit request, allows to edit Description and Key Field.
2. Then, she adds it to proper project and request type.
3. After John creates a support ticket, he can view an edit request button, where he will correct all his mistakes.
4. John configure an automation rule to change a key in their inner request ticket, so he wouldn’t even notice, that the mistake was made.

Why is it worth it?

• Customers are able to correct their mistakes: Customers won’t fell uncertain was their comment, that describes a mistake was read.
• Improved customer support: Customers feel supported and could help in resolving ticket faster.