New hardware request

The IT department has set up a request type to handle new hardware requests from employees. A custom multilevel select field streamlines the request process, allowing employees to specify the type of hardware they need and the associated specifications.

Workflow:

• Create a request type “New Hardware Request”.
• Create a custom multilevel select field named “Hardware Request Details.”, and add it to the screens and request type.
• Cascading custom field can look like this:

New Hardware Request

• Hardware Types
  • Laptops
    • High performance
      • MacBook
        • 14’
        • 16’
        • 18’
      • Dell
        • 14’
        • 16’
        • 18’
      • Standard
        • HP
          • 14’
          • 15’
          • 16’
        • Lenovo
          • 13’
          • 15’
          • 16’
        • Asus
          • 10’
          • 13’
          • 15’
          • 16’
    • Desktops
      • High Performance
      • Standard
      • Compact
    • Monitor
      • 4K
      • Full HD
      • Ultrawide
    • Peripheral
      • Keyboard
        • Wireless
        • Standard
      • Mouse
        • Wireless
        • Ergonomic
        • Standard
      • Headset
      • Docking Station

Example Scenario:

Jane needs a new laptop for remote work. She creates a “New Hardware Request” issue in Jira, selects “Laptop” in the first level of the multilevel select field, and then selects “Lightweight” in the second level. She would like a 16-inch MacBook. She submits the issue for review.

Tom needs an ergonomic mouse for his home office setup. He creates a “New Hardware Request” ticket, selects “Mouse” in the first level of the multilevel select field, and then selects “Ergonomic” in the second level. He submits the issue for review.

Benefits:

• Efficient Request Process: The multilevel select field allows employees to provide detailed hardware requests in a structured and efficient manner.
• Clear Specifications: Ensures that the IT department receives all necessary information to fulfill requests accurately.
• Streamlined Review: IT can easily review and prioritize requests based on detailed specifications, improving response times and satisfaction.