🔐Security statement
This security statement applies to the Cloud version of the Customer and Organization Management
We are committed to improving our security posture. That’s why we created this page to answer basic questions about security in the Customer and Organization Management app. For company-level security approach, please refer to the Trust Center.
Architecture
Customer and Organization Management is a Connect app. It’s written in Java in the backend and React in the front end. The app is hosted on Heroku. The app also uses ElasticSearch and RabbitMQ Queues to improve overall performance.
What do the data flows look like?
What do the architectural diagrams look like?
What data does the app process?
We process accountIds, email addresses, display name organization memberships, and all data defined within the app.
What data does the app store?
The app in the database stores fields created within the app, including the field’s values provided by agents and customers. The app stores the same in the cache as in the database, plus email addresses and display names.
Where are the data stored?
All data are stored in the Heroku Postgres in the US region.
What permission does the app require?
This app requires five permissions:
Administer the host application
Administer Jira projects
Delete data from the host application
Write data to the host application
Read data from the host application
Does the app encode all data in transit and at rest?
Yes.
Does the app support data residency?
No. If you are interested in enabling your region, please contact us at support@appsvio.com
Does the app have a data retention policy?
Yes. The data are deleted 90 days after the app is uninstalled or after the first site’s inactivity. More information is available in Data Retention Policy.
Does the app have a data backup policy?
Yes. More information is available in Data Backup Policy.
Useful links and more information Privacy Policy of Appsvio apps
If you have any questions about the security, e-mail security@appsvio.com
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